Category: the Rant Board
What happen to it? These days you call about a credit card or to get support for a product, and you end up talking to someone halfway across the world! It is difficult to understand this person, and they have a hard time understanding you! I was about to sign up for vonage and had some more questions about the service. First they pass me off to some dork that didn't know crap, then they send me around the world to someone else who doesn't get what I'm asking about! Well, they can pis their nickers! I'll look for another company! Geez!
well, if it makes you feel any better about this issue, and it won't, this isn't a problem incountered just in the US i assure you! i've lost count of the amount of times that i have called to enquire about a gas or electric bill and have ended up discussing my domestic heating situation with somebody thousands of miles away in some remote and disconnected part of asia! apparently this is a cost cutting thing. it is cheeper to employ and train somebody in asia than it is to do in country such as the US or UK. i'm afraid that like it or lump it this is just a fiscal fact of life!
it doesn't matter if you can't understand a word of the information being imparted to you, and that's assuming that the person on the other end of the line has understood you well enough in the first instance to be giving you the correct information anyway, the sad fact is that somebody somewhere is saving a shed load of money and what's decent customer service compared to that?
it's just good old capitalism working at it's best and there really is very little that can be done about that! short of over throwing many of the powerful western governments and trying out comunism for a short while! but i'm sure if we did that we'd soon realize that on balance, talking to somebody in kazakhstan about your latest phone bill really isn't so bad, even if it is a little, shall we say, trying?!
Well, people want their services cheaper and cheaper, in order to achieve this companies slash expenses and optimize their resources and, sadly, a lot of times that actually affects the quality of the products or services that you are getting, in the ideal world this wouldn't be the case but fact is that in the real world it does happen, quite often.
5 years ago an unlimited long distance plan would have cost you $80 to $100 a month, Vonage is offering them for $25, granted a lot of the savings come from their technology of Voice over IP but also they are essentially a low cost telecommunictions provider, just like the low cost airlines you will suffer in the service quality, which sucks but it's an inevitable bi product of their business model.
cheers
-B
Hehehehe, I forgot that saying. Like it or lump it. Hmmm, how does one lump it anyway? Wow, on your gas bill, that's pretty bad.
It's only cheaper in these countries because they've got governments who will allow companies from abroad to deny them the rights they'd have to grant citizens from their own countries. The companies benefit, and the people suffer. Why do you think China is getting bigger and bigger? well the government of what it describes as the peoples republic don't give a shit about the rights of the employees to a deesent wage and so they can be employed cheaply meaning a bigger proffit is made.
This reminds me of customers I get that say things like "Oh my god you mean you speak english?" and "Oh god I can understand you and comments like that and then we get the ones that complain because when we have to send them off to dell or somewhere when we find that they need to fix something they're like "I don't want to talk to them they don't speak English, then of course I apologize for the problem and go onto the next call.
Troy
I to, have had this problem.
I had a customer service employee tell me that if I didn't like the product, that I could take it back to the fucking store.
Yes, that's right, the fucking store!!!
Needless to say, I was shocked